Comments on: Disconnect

By: TPP

TPP — Mon, 11 Jan 2010 20:19:14 +0000

Seems like an awful lot of people have suffered similarly. I’m thinking that unbundling a lot of telecoms services and selling them to a variety of providers is just like the rail system. Parts of it work, and parts of it don’t.

One of the issues with my situation here is that the phone numbers no longer belong to BT so they do go into a pool where they can’t be retrieved. Surely it would be far better if they were retained for a month, or a week, against an account? What kind of mess would I be in if I had a load of business stationery, invoices, cards etc printed up? Could cost a fortune to replace those.

The Twitter account @BTCare which helped solve this issue is a really fantastic innovation, and one of the best uses I’ve seen out there for Twitter.

My problem *might* be resolved: I do have internet and a wireless network as of yesterday evening, but until I get to speak to my Internet Service Provider to confirm that we are operating the right system with the right account details, I won’t be sure if it’ll stay er, up.

More soon, especially on this issue of companies using Twitter to build good conversations with their customers.

By: ian

ian — Sun, 10 Jan 2010 12:51:05 +0000

Been there – had exactly the same problem, except I think it took me three weeks to get things sorted out.

By: Dave

Dave — Sat, 09 Jan 2010 20:07:34 +0000

Good luck. BT can be horrific. I hope its sorted quickly.

By: Debra

Debra — Sat, 09 Jan 2010 13:43:39 +0000

Oh no! Something like this happened to me when I moved house last year.
It took over a month to get completely sorted out – to be fair the BT staff were perfectly nice but on many occasions appeared unable to resolve our situation. You have my sympathy.

By: Laura

Laura — Sat, 09 Jan 2010 12:00:50 +0000

what? you’re in London? Today? For how long? Text me!